At lemonsvibrator.com, we are committed to providing high-quality products and a safe, discreet shopping experience. Due to the intimate nature of our products, our refund and return policy prioritizes hygiene, safety, and fairness.
1. General Return Policy
Because our products are classified as intimate personal-use items, we enforce strict hygiene standards.
We DO NOT accept returns for:
Opened or used products
Items not in original condition
Products without original packaging
Items returned beyond the allowed timeframe
2. Eligible Returns
We accept returns only if:
Item is unused, unopened, and in original packaging
Request is made within 14 days of delivery
Product is in resellable condition
To request a return, email: info@lemonsvibrator.com
Include your order number and reason.
3. Damaged, Defective, or Incorrect Items
We will replace or refund items that are:
Damaged in transit
Defective or malfunctioning
Incorrect items sent
To report:
Contact us within 48 hours of delivery
Provide photos or video proof
Include your order number
4. Refund Process
Once approved:
Refunds are issued to the original payment method
Processing time: 5–10 business days
Confirmation email will be sent
Notes:
Shipping fees are non-refundable (unless our error)
Bank/FX fees are not controlled by us
5. Return Shipping & Address
If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific cost depends on the courier you choose.
If the return is due to our error (such as damaged, defective, or incorrect items), the customer will not be required to bear the shipping cost.
Customers must use a trackable shipping method and ensure the package is safely packed.
How to Return:
Please include the following inside your return package:
Order number
Reason for return
Any relevant notes or supporting information
Returns without this information may delay processing.
Return Address:
2571 Sampson Ave
Corona, CA 92879
United States
Important:
Do NOT send returns without prior approval
Unauthorized returns may not be accepted
6. Order Cancellation
Orders are typically processed within 1–3 business days after payment.
You may cancel your order within 24 hours of placing it, or before it has been shipped.
If a cancellation request is submitted before shipment and within the allowed cancellation timeframe, the order can be successfully canceled.
Once an order has been shipped, it can no longer be canceled and must follow the return process.
7. Non-Refundable Situations
Refunds will not be issued for:
Incorrect shipping address provided by customer
Refused deliveries
Carrier or customs delays
Minor product or packaging variations
8. Discreet Handling Guarantee
All returns and communications are handled with strict privacy and discretion, including neutral packaging and confidential processing.
9. Abuse Prevention
We reserve the right to refuse returns or refunds if:
Policy abuse is suspected
Excessive returns are detected
Fraudulent claims are made
10. Contact Information
For all refund-related inquiries:
Email: info@lemonsvibrator.com
Response time: 24–48 hours
11. Policy Updates
We may update this policy at any time. Changes will be posted with a revised date.
12. Agreement
By purchasing from lemonsvibrator.com, you agree to this Refund & Return Policy.